Terms of Service

Last updated: July 2026

These terms govern your use of the Revverse mobile application ("the App"), operated by Revverse Ltd ("we", "our", or "us"). By creating an account or using the App, you agree to these terms.

Revverse Ltd is a company registered in England and Wales, company number 17304174, registered office 2 Hamilton Terrace, Leamington Spa, England, CV32 4LY. Contact: contact@revverse.co.uk.

1. The Service

Revverse is a marketplace that connects buyers and sellers of vehicle parts and accessories in the United Kingdom. We provide the platform; we are not a party to the sale itself. The contract of sale is between the buyer and the seller.

2. Accounts

You must be at least 18 years old to use Revverse.
You are responsible for keeping your login credentials secure and for all activity on your account.
You must provide accurate information when registering and listing items.

3. Listings and Selling

You may only list vehicle parts and accessories you legally own and are entitled to sell.
Listings must accurately describe the item, including its condition and any defects.
Stolen goods, counterfeit parts, and items that are illegal to sell in the UK (including non-road-legal items not described as such) are prohibited.
We may remove listings or suspend accounts that breach these terms.

At launch, only lawful, safe, clean and dry parts suitable for the selected parcel service may be sold. Batteries, airbags, pretensioners, liquids, fuel-contaminated parts, aerosols, pressurised contents and other dangerous goods are not supported. Sellers must confirm parcel contents, dimensions and packed weight. Suspected restricted items are blocked; contact contact@revverse.co.uk if a listing is incorrectly flagged. Carrier account approval does not override these restrictions.

4. Buying and Payments

Payments are processed by Stripe. We never store your card details.
When you complete a purchase, you enter into a contract with the seller, who is responsible for dispatching the item as described.
Prices are in pounds sterling (GBP). The buyer total includes the agreed item price, delivery and a mandatory buyer protection fee of 3.5% of the item price plus £0.30. The percentage is calculated on the item price only, including any accepted offer or applicable trade price, and rounded to the nearest penny. A £100 item has a £3.80 buyer protection fee, plus the displayed delivery charge.

Listing is free. Private sellers pay no seller commission. Trade sellers pay 8% of the agreed item price, rounded to the nearest penny and deducted from their sale proceeds. Postage and buyer protection are excluded from the seller commission calculation. The seller’s account classification determines commission, regardless of whether the buyer is a private or trade user. Fees already saved on an existing order do not change when the fee schedule or an account classification changes.

5. Shipping

Shipping labels are generated through Royal Mail. Sellers are responsible for packaging items appropriately and dispatching them promptly after a sale.

6. Buyer Protection

Buyer protection holds payment before release to the seller, with an inspection period after delivery is recorded.

We hold your money. When you pay, your payment is held by Revverse. It is not passed to the seller straight away.
Inspect your delivery. For purchases from private sellers, the inspection period is 2 days after delivery is recorded; you can confirm everything is OK to release payment sooner. Purchases from trade sellers have a 14-day inspection period and cannot be released early. Payment becomes eligible for automatic release at the end of that period unless a problem has been reported. Creating a label or dispatching a parcel does not start the inspection period.
Report a problem to pause payment. If your part has not arrived, or is not as described, report it from your order before payment is released. We will pause payment to the seller while the issue is looked into, and your payment remains held.
Refunds. While a payment is paused or held, the seller can refund you in full, including postage and the buyer protection fee. No seller commission is retained on a fully refunded order. We will work with both parties to reach a resolution.
Tracking. Parts sent via Royal Mail are dispatched on a tracked service.

Buyer Protection means your payment is held and can be paused. It is not an insurance policy or a guarantee that Revverse will refund you from its own funds. The contract of sale is between you and the seller, and refunds are issued by the seller. Nothing here limits your statutory rights, or your right to raise a dispute with your card provider.

7. Disputes, Returns and Refunds

If an item arrives not as described, contact the seller through in-app messaging in the first instance, and report the problem from your order to pause payment.
Consumers buying from business sellers have statutory rights under the Consumer Rights Act 2015, which these terms do not limit.
For unresolved disputes, contact us at contact@revverse.co.uk.

8. Prohibited Conduct

No fraudulent, misleading, or deceptive activity.
No harassment or abuse of other users through messaging.
No attempts to take transactions off-platform to avoid fees, or to circumvent the App's security.

9. Content and Community Standards

You retain ownership of photos and text you upload, but grant us a licence to display them in the App for the purpose of operating the marketplace.

There is zero tolerance for objectionable content or abusive users. You must not post, message, or otherwise submit content that is unlawful, defamatory, harassing, threatening, hateful, sexually explicit, or otherwise objectionable, and you must not abuse, harass, or bully other users. Any listing photo, description, or chat message you submit is your responsibility and subject to these standards.

You can report a listing or a user at any time using the report and block controls in the App (the flag icon on a listing and the menu in a chat). We review reports and will remove offending content and eject the responsible user, ordinarily within 24 hours. We may remove content and suspend or permanently terminate accounts that breach these standards, without notice.

10. Liability

The App is provided "as is". To the fullest extent permitted by law, we are not liable for the quality, safety, or legality of items listed, the accuracy of listings, or the ability of buyers and sellers to complete transactions. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded under UK law.

11. Termination

You may delete your account at any time in Profile → Delete Account. We may suspend or terminate accounts that breach these terms.

12. Changes

We may update these terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction of the courts of England and Wales.

Returns and cancellation

For eligible trade purchases, tell the seller within 14 days of receiving the goods if you wish to cancel. You normally have a further 14 days to return them after giving notice. Use Returns and support on your order or contact the business seller directly. Applicable exclusions and return costs must be disclosed before purchase. Faulty or misdescribed goods have separate statutory rights.

Optional cancellation form: To [seller name, address and email]. I give notice that I cancel my contract for [goods], ordered on [date] / received on [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]. Signature only if sent on paper.

Keep photos and packaging, record your evidence in the order case, agree the return address and postage arrangements, and record return tracking. Contact contact@revverse.co.uk if unresolved. A case raised after payment release cannot reverse the payment automatically. Do not send returns to Revverse unless instructed.

14. Contact

Questions about these terms: contact@revverse.co.uk.